Mental Health Service
The Division of Mental Health and AODS is comprised of eight clinical teams across the Mackay Hospital and Health Service.
The Mental Health Service is responsible for the provision of comprehensive, specialised mental health assessment and treatment services across the age-spectrum for people with severe and complex mental health problems. Our services aim to be consumer focused and recovery oriented and are provided in a variety of settings including community, an acute inpatient unit, hospitals and emergency departments.
Mental Health Inpatient Unit (MHIU)
The Mackay Mental Health Unit (MHU) provides care to people who are experiencing an acute episode of mental illness. If a person is admitted to an acute inpatient unit, it is often because their mental illness is not manageable in a less restrictive setting, such as community-based support.
Acute inpatient treatment services provide care to individuals who are experiencing an acute episode of serious mental illness including:
• Schizo-affective disorder
• Bipolar disorder
• Personality disorder
Acute Care Team
24-hour specialist mental health crisis assistance and support – 1300 MH CALL (1300 64 2255).
The Acute Care Team is the first point of contact to public mental health services
24 hours a day, 7 days a week.
The Acute Care Team (ACT) will undertake triage and may facilitate the referral of the consumer to a more appropriate internal and/or external service such as a community mental health team, an alcohol and drug service or primary health care.
Following triage, ACT will provide an assessment and/or time limited interventions and facilitate the most appropriate type of care – inpatient, community or crisis interventions.
The general public can access the triage function of Mackay ACT to discuss a mental health concern or problem.
Services provided include:
- facilitation of 24 hour, 7 days a week access to the most appropriate mental health care
- provision of a centralised coordinated triage component to the mental health service
- timely comprehensive assessment and clinical interventions that lead to initial recovery planning, including relapse prevention and implementation for community consumers presenting with acute mental health needs.
- New consumers or consumers re-entering the service – telephone 1300 MH CALL (1300 64 2255)
- General Practitioners and external agencies may make referrals directly by calling the ACT on 1300 MH CALL
- For Emergencies after hours, consumers may present to Mackay Base Hospital Emergency Department.
- Should you wish to talk to a team member about a client of the mental health service, you may contact the team by telephoning
Continuing Care Team (CCT)
The Mackay Community Care Team provides a range of assessment and treatment services to adult consumers in the short, medium and long term.
The Continuing Care Team consists of a multidisciplinary clinical group and aims to support people with severe mental health disorders and associated disability in the community.
Child & Youth Mental Health Service
Mackay CYMHS provides a comprehensive response to the varying needs of infants, children and young people with mental health problems or mental disorders and their families/carers in the community. We focus on the mental health problems and disorders in infants, children and adolescents (aged 0 to 17 years) that:
- Are severe, complex and enduring
- Are likely to represent emerging or diagnosable mental disorders
- Severely compromise their quality of life and impact developmental appropriate functioning
- Are not responsive to treatment through other services (eg: private service providers)
- Require coordination/integration across multiple services
- Are likely to benefit from the range of interventions CYMHS offer
Specialist programs areas include:
• Evolve Therapeutic Services
• Educational Partnerships
• Forensic Adolescent Mental Health
• Indigenous Health Worker
Specialist Services Teams
The Specialist Services Team delivers a range of services for patients across the health service including:
- Older Persons Mental Health – provides specialist assessment and treatment for consumers predominantly over 65 years of age who experience severe and complex mental health problems
- Court Liaison
- Forensic Mental Health
- Mobile Intensive Rehab Team
Alcohol & Other Drugs Service (AODS)
The Mackay Alcohol & Other Drugs Service (AODS) provides a specialist service. Individuals directly or indirectly affected by their own or another’s alcohol and/or drug use can access a comprehensive alcohol and drug assessment and a range of specialist interventions.
Conditions we treat:
• Substance use disorder
• Alcohol use
• Drug use
• Tobacco use
• Co-occurring alcohol and drug and mental health disorders.
In addition, clients may contact the 24 hour Alcohol and Drug information service on: Phone (07) 4968 3893.