The Mackay HHS is focused on improving the patient experience by optimising on the valuable contribution our consumers and community members make. Partnering with consumers happens across the organisation on many different projects and initiatives and supports many benefits including; improved patient safety, improved health literacy, improved knowledge and understanding about the healthcare systems, the delivery of culturally appropriate services which meet the needs of the local community and overall healthier communities.
How can I get involved?
The Mackay HHS has a number of consumer opportunities, both voluntary and paid positions. If you would like to be involved please give us a call on (07) 4885 6801 or email firstname.lastname@example.org so we can find the right fit for you.
Advisory Partners contribute to the strategic direction of the health service. By providing oversight and feedback about the governance and strategic direction of the hospital. This involves consumers and community members participating in the review of how healthcare services are delivered, providing feedback and sharing stories relating to patient experience and reviewing patient information documents such as brochures to help improve health literacy.
Members of the Community Reference Groups contribute to the operational level of the health service by connecting the health service with consumers and the local community and providing them with a voice.
The Mackay HHS Consumer Advisory Partners (CAP) was established in March 2016 comprises of ten members who represent the views of consumers, carers and community members from diverse and hard-to-reach groups who access the services provided by the Mackay HHS.
The CAP provides a structured partnership between the HHS and the local communities which the organisation serves. Members of the CAP provide suggestions and guidance to the organisation on matters relating to patient safety and quality, patient experience and emerging local community health trends.
Purpose of group
- The CAP is the overarching consumer group for the Mackay HHS with its membership representing the geographical catchment area of the HHS as ‘one organisation’.
- To provide input into healthcare, based on experience, interests and personal experiences, from across the Mackay HHS catchment area; Mackay, Sarina, Whitsundays, Bowen, Collinsville, Glenden, Moranbah, Dysart, Middlemount and Clermont.
- Identify opportunities for Mackay HHS to improve the patient experience and strengthen connections with consumers and the local community.
- Identify emerging issues or trends in health and contribute to implementing service improvements.
For more information on our Consumer Advisory Partners, or to join the group, please contact email@example.com
The Mackay HHS Connecting Regional Communities Committee is a forum of community representatives with cultural expertise in community and consumer engagement. The role of the members is to provide advice to the Mackay HHS Senior Leadership Team regarding the provision of quality healthcare to help overcome the disparity in health outcomes for Aboriginal, Torres Strait and Australian South Sea Islanders consumers.
The Mackay HHS has seven Community Reference Groups. Members of the group are consumers and community members from the local community. Members are actively encouraged to have a voice in contributing to the development of healthcare services for their local community. The seven groups are;
- Bowen Community Reference Group
- Clermont CHANT (Clermont Health Advisory Network Team)
- Collinsville CAN (Collinsville Advisory Network)
- Sarina Community Reference Group
- Whitsunday Health Service Community Reference Group
- Mackay Community Health Reference Group
- Moranbah Glenden Dysart Middlemount Community Reference Group
The members of these groups participate in a voluntary capacity and contribute by;
- Providing a voice for health consumers from their local area to provide input into the development of healthcare services and programs which are available to them.
- Promoting preventive health initiatives to their local community
- Keeping connected with their local community and providing two-way communication between the healthcare service and community members by sharing feedback.