Accessing the Mackay mental health service
1300 MH CALL (1300 64 2255) is a state-wide 24-hour crisis assistance and support line, providing individuals within the Mackay Hospital and Health Service with a single point of entry to the mental health service and access to clinicians who can advise and facilitate appropriate care, support or referral.
Mental Health Service
The Division of Mental Health and AODS is comprised of 12 clinical teams across the Mackay Hospital and Health Service.
The Mental Health Service is responsible for the provision of comprehensive, specialised mental health assessment and treatment services across the age-spectrum for people with severe and complex mental health problems. Our services aim to be consumer focused and recovery oriented and are provided in a variety of settings including community, an acute inpatient unit, hospitals and emergency departments.
Mental Health Inpatient Unit (MHIU)
The Mackay Mental Health Inpatient Unit aims to provide a safe service that protects and safeguards the rights of individuals with mental health issues, whilst supporting them through their recovery.
People may require in-patient care in a hospital if they are acutely unwell and cannot be treated effectively while living at home. This is usually for a period of days or weeks only, until symptoms respond to treatment.
While in hospital there is a diverse team of specialists who will be a part of your treating team. These may include an Occupational Therapist, Psychologist, Social Worker, Dietician, Recreation Officer, Peer Support Worker and other specialist doctors, dependent on specific health needs of the individual.
The Mackay Mental Health Inpatient Unit is available to anyone within the Mackay Hospital and Health Service (Bowen, Clermont, Collinsville, Dysart, Mackay, Moranbah, Proserpine, Sarina, Glenden and Middlemount) who may require a hospital admission for mental health concerns.
Acute Care Team
This is the first point of contact to public mental health services 24 hours a day, 7 days a week via 1300 MH CALL (1300 64 2255).
There are multiple ways to make contact, which are outlined below. Once contact is made, you will be triaged and/or assessed by a mental health clinician to determine the most appropriate type of care; crisis interventions, referral to an external service provider, community case management or an inpatient admission.
Referrals can be made by anyone, including yourself, family, friends and other service providers such as your GP, community, government and non-government agencies via the following;
Call 1300 MH CALL (1300 64 2255) 24hrs / 7 days per week to discuss your mental health concerns.
* 1300 MH CALL can also be called if you are concerned about the mental health of another person.
Your GP can refer you to CMH by calling 1300 MH CALL or providing a written referral via fax 4968 6894.
If the treating team determine that there is benefit from continuing treatment Community Mental Health, they will arrange for the person to be allocated a Case Manager within one of the community-based teams prior to being discharged.
If someone presents to the ED and it is determined that they require a mental health service, ED will complete a referral to mental health triage.
- For emergencies after hours, individuals may present to the Mackay Base Hospital Emergency Department.
- If you would like to speak to a member of staff about a client of the mental health service, you can contact the team by telephoning.
Continuing Care Team (CCT)
The Mackay Community Care Team provides a range of assessment and treatment services to adult consumers in the short, medium and long term.
The Continuing Care Team consists of a multidisciplinary clinical group and aims to support people with severe mental health disorders and associated disability in the community.
Child & Youth Mental Health Service
Mackay CYMHS provides a comprehensive response to the varying needs of infants, children and young people with mental health problems or mental disorders and their families/carers in the community. We focus on the mental health problems and disorders in infants, children and adolescents (aged 0 to 17 years) that:
- Are severe, complex and enduring
- Are likely to represent emerging or diagnosable mental disorders
- Severely compromise their quality of life and impact developmental appropriate functioning
- Are not responsive to treatment through other services (eg: private service providers)
- Require coordination/integration across multiple services
- Are likely to benefit from the range of interventions CYMHS offer
Specialist programs areas include:
• Evolve Therapeutic Services
• Educational Partnerships
• Forensic Adolescent Mental Health
• Indigenous Health Worker
Specialist Services Teams
The Specialist Services Team delivers a range of services for patients across the health service including:
- Older Persons Mental Health – provides specialist assessment and treatment for consumers predominantly over 65 years of age who experience severe and complex mental health problems
- Court Liaison
- Forensic Mental Health
- Mobile Intensive Rehab Team
Alcohol & Other Drugs Service (AODS)
The Mackay Alcohol & Other Drugs Service (AODS) provides a specialist service. Individuals directly or indirectly affected by their own or another’s alcohol and/or drug use can access a comprehensive alcohol and drug assessment and a range of specialist interventions.
Conditions we treat:
• Substance use disorder
• Alcohol use
• Drug use
• Tobacco use
• Co-occurring alcohol and drug and mental health disorders.
In addition, clients may contact the 24 hour Alcohol and Drug information service on: Phone (07) 4968 3893.