Mackay Hospital and Health Service is well prepared and ready to respond to people with COVID-19.
We are working in partnership with GPs and others in primary care and private healthcare to ensure we can meet the needs of our communities.
We have plans in place to care for people who require testing or admission to hospital and have increased resources in our emergency department and ICU. Extra beds available should members of our community require hospital assessment or admission.
For general information on symptoms, contact tracing and the latest state-wide updates, please visit the Queensland Health COVID-19 (novel coronavirus) page. For localised information, please see the information below.
Testing clinics are specialist clinics to assess people who may be infected with COVID-19. These clinics help to keep people who may be contagious away from other areas of hospitals and health centres. This helps to reduce the potential spread of the virus and keeps the emergency department available for emergencies.
Mackay drive-through clinic
A drive-through testing clinic is open at the Mackay Showgrounds from 8am to 4pm, daily.
Appointments are now required for the drive-through clinic. These can be booked in advance via the Queensland Health COVID-19 Services Portal. If you arrive at the clinic without booking an appointment you will be able to scan a QR code on site and book the next available testing spot.
The clinic recently moved to the Showground's P7 shed. Entry is via the second gate on Shakespeare St, located just before the traffic lights at the Shakespeare and Milton Street intersection.
When you arrive, we’ll take your details, do a screening for your symptoms and COVID-19 risk, and test you. Please stay in your car and turn off your engine as advised by clinic staff.
You cannot visit (unless you are a patient) if you have:
• been diagnosed with COVID-19
• visited a COVID-19 hotspot in the last 14 days or since the hotspot was declared (which is shorter)
• returned from overseas in the last 14 days (excluding safe travel zone countries)
• been asked to self-quarantine
• had contact with a person with COVID-19 in the last 14 days
• been tested for COVID-19 and are waiting to receive the results (except for tests due to surveillance testing obligations)
• COVID-19 symptoms of fever (37.5 degrees or more), cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue.
Each hospital and even wards within hospitals can make decisions around visiting that are in the best interest of the patient. These decisions are based on clinical risk and may change depending on the situation at the time. Please respect each hospital’s visitor rules.
You can protect yourself and others by following this advice, and by:
• practising physical distancing, keeping two big steps between yourself and other people
• using good hygiene, washing your hands with soap and water, or alcohol-based sanitiser.
For more detail, including details of all special circumstances, read the Hospital Visitors Direction.
Anyone entering our hospital and health services may be screened or asked to check-in before entry.
All of our facilities have introduced a check-in procedure for all visitors to the facility to help with COVID-19 contact tracing if needed. Visitors will be required to sign in on entry by scanning a QR code via your smart device camera or the free EVA check-in app.
How to check-in:
- Open the camera app on your smart device and point it at the QR code. If your camera recognises the QR code you should be prompted to open 'evacheckin.com’ in your browser.
- Complete the required details of the form and check-in.
- You can also download the EVA app on the App Store (Apple) or Google Play (Android).
- If you are having trouble signing in or do not have a smart device with you, please see one of our staff members for help.
Please follow the directions of our staff. You may experience some delays, thank you for your patience.
Mackay Hospital and Health Service respects the privacy of all patients, families and visitors.
Coming to your appointment:
- only come in for your appointment if you are well
- if you are unwell it is important that you do not attend your scheduled appointment. Please either respond ‘No’ to your text message (if applicable) or contact the relevant department via the phone number on your booking letter.
- please take this quick quiz to see if you should stay at home
Latest news on COVID-19
Follow the Mackay Hospital and Health Service Facebook page for more news on COVID-19 in our community.