Mackay Hospital and Health Service is well prepared and ready to respond to people with COVID-19.
We are working in partnership with GPs and others in primary care and private healthcare to ensure we can meet the needs of our communities.
We have plans in place to care for people who require testing or admission to hospital and have increased resources in our emergency department and ICU. Extra beds available should members of our community require hospital assessment or admission.
For general information on symptoms, contact tracing and the latest state-wide updates, please visit the Queensland Health COVID-19 (novel coronavirus) page. For localised information, please see the information below.
Testing clinics are specialist clinics to assess people who may be infected with COVID-19. These clinics help to keep people who may be contagious away from other areas of hospitals and health centres. This helps to reduce the potential spread of the virus and keeps the emergency department available for emergencies.
Mackay drive-through clinic
A drive-through testing clinic is open at the Mackay Showgrounds from 9am until 4pm, seven days a week.
Entry to the clinic is via Milton Street, just follow the signs.
When you arrive, we’ll take your details, do a screening for your symptoms and COVID-19 risk, and test you. Please stay in your car and turn off your engine when you arrive at the tents.
Hospital Visitors Direction (No. 5)
Effective from 10 July 2020
The purpose of this Direction is to slow the spread of coronavirus (COVID-19) and to protect the most vulnerable, by having tightened restrictions for visiting hospitals.
The restrictions on hospital visitors have been eased, with the risk of COVID-19 being balanced against the needs of patients.
- The Direction has been updated to allow up to two visitors to see a patient in hospital at any one time, for any length of time, within visiting hours. More than two visitors continue to be allowed to provide end-of-life support to a patient.
- There is no longer an age restriction on visitors.
It is recommended that you contact the hospital directly to confirm their visitation rules and visiting hours, before leaving home.
This direction replaces the former Hospital Visitors Direction (No. 4) made on 2 June 2020.
Read more here.
The hospitals interim policy will be updated shortly to reflect these changes.
Mackay Base and Proserpine hospitals have increased the amount of elective surgery. Both hospitals are preparing to resume some non-urgent surgeries and had already performed additional endoscopies.
Non urgent elective surgery was cancelled in March following a National Cabinet directive aimed at creating more capacity in public hospitals to cope with COVID-19 patients.
The health service is also working closely with its partners in private healthcare to offer additional elective surgery procedures for public patients.
We will be in contact if we have a new date for you.
To keep our staff and patients safe, you may only bring one support person to outpatient appointments across all Mackay Hospital and Health Service facilities. Please speak to our nursing staff if you have questions.
If you are unwell and have an appointment scheduled, please reply “NO” to the automated text message sent out by the hospital and we will contact you within 14 days to discuss rescheduling your appointment.
The following patients will also receive information indicating if their appointment is postponed or converted to a phone or telehealth appointment where it is medically safe to do so.
- Outpatients who have an existing non-urgent appointment
- Patients on a non-urgent waitlist
- Patients waiting for non-urgent elective surgery.
If you have a scheduled appointment, and you have not heard directly from the Mackay Hospital and Health Service, you should still attend as normal.
Click here for Outpatients Frequently Asked Questions.
If we must reschedule your appointment you will not lose your place.
All urgent outpatient appointments will proceed, either face-to-face or virtually, and all urgent elective procedures are continuing at this time.
If your condition worsens during this period, seek advice from your GP.
Coming to your appointment:
- only come in for your appointment if you are well
- if you are unwell it is important that you do not attend your scheduled appointment. Please either respond ‘No’ to your text message (if applicable) or contact the relevant department via the phone number on your booking letter.
- please take this quick quiz to see if you should stay at home
Latest news on COVID-19
Follow the Mackay Hospital and Health Service Facebook page for more news on COVID-19 in our community.