Mackay Hospital and Health Service is well prepared and ready to respond to people with COVID-19.
We are working in partnership with GPs and others in primary care and private healthcare to ensure we can meet the needs of our communities.
We have plans in place to care for people who require testing or admission to hospital and have increased resources in our emergency department and ICU. Extra beds available should members of our community require hospital assessment or admission.
For general information on symptoms, contact tracing and the latest state-wide updates, please visit the Queensland Health COVID-19 (novel coronavirus) page. For localised information, please see the information below.
Coming to your appointment:
- only come in for your appointment if you are well
- if you are unwell it is important that you do not attend your scheduled appointment. Please either respond ‘No’ to your text message (if applicable) or contact the relevant department via the phone number on your booking letter.
- please take this quick quiz to see if you should stay at home
There is now a change to visiting hours at all Mackay Hospital and Health Service hospitals to provide more flexibility for those wanting to support a loved one. Two people may visit a patient, at the same time, for two-hours, once per day.
Click here to access the full information on visiting our facilities during COVID-19.
Mackay Base and Proserpine hospitals have increased the amount of elective surgery. Both hospitals are preparing to resume some non-urgent surgeries and had already performed additional endoscopies.
Non urgent elective surgery was cancelled in March following a National Cabinet directive aimed at creating more capacity in public hospitals to cope with COVID-19 patients.
The health service is also working closely with its partners in private healthcare to offer additional elective surgery procedures for public patients.
We will be in contact if we have a new date for you.
To keep our staff and patients safe, you may only bring one support person to outpatient appointments across all Mackay Hospital and Health Service facilities. Please speak to our nursing staff if you have questions.
If you are unwell and have an appointment scheduled, please reply “NO” to the automated text message sent out by the hospital and we will contact you within 14 days to discuss rescheduling your appointment.
The following patients will also receive information indicating if their appointment is postponed or converted to a phone or telehealth appointment where it is medically safe to do so.
- Outpatients who have an existing non-urgent appointment
- Patients on a non-urgent waitlist
- Patients waiting for non-urgent elective surgery.
If you have a scheduled appointment, and you have not heard directly from the Mackay Hospital and Health Service, you should still attend as normal.
Click here for Outpatients Frequently Asked Questions.
If we must reschedule your appointment you will not lose your place.
All urgent outpatient appointments will proceed, either face-to-face or virtually, and all urgent elective procedures are continuing at this time.
If your condition worsens during this period, seek advice from your GP.
North Mackay Respiratory Clinic now open
The Australian Government announced it would roll out GP-led clinics to keep patients with mild/moderate respiratory symptoms (a fever, cough, shortness of breath, a sore throat and/or tiredness) away from hospitals and other general practices during the COVID-19 pandemic.
The North Mackay Respiratory Clinic is now open for people with mild/moderate symptoms of COVID-19 to be assessed and get clinical advice.
Click here for more information.
Latest news on COVID-19
Follow the Mackay Hospital and Health Service Facebook page for more news on COVID-19 in our community.