What is Consumer and Community Engagement?
The Mackay HHS is dedicated to consumer and community engagement and forming meaningful connections with our community partners. We value the participation of consumers and empowering our community to contribute to making a positive impact in shaping healthcare in our region.
Consumer engagement informs broader community engagement. Health consumers actively participate in their own healthcare and in health policy, planning, service delivery and evaluation at service and agency levels.
Community engagement refers to the connections between government, communities and people in the development and implementation of policies, programs, services and projects. It encompasses a wide variety of HHS-community interactions ranging from information sharing to community consultation and, in some instances, active participation in HHS decision making. It incorporates public participation, with people being empowered to contribute to decisions affecting their lives, through the acquisition of skills, knowledge and experience.
Community Reference Group vs. Advisory Partner – What’s the difference?
Advisory Partners contribute to the strategic direction of the health service. By providing oversight and feedback about the governance and strategic direction of the hospital. This involves participation in reviewing how services are delivered, providing feedback and sharing stories relating to patient experience and reviewing patient information documents such as brochures to help improve health literacy.
Members of the Community Reference Groups contribute to the operational level of the health service by connecting the health service with consumers and the local community and providing them with a voice.