Our commitment statement
You can ask for information from our hospital and health service, unless it's in the public's best interest to keep it private.
What is Right to Information
The Right to Information (RTI) process is the Queensland Government's way of giving the community greater access to information.
This process is based on 2 laws, so people’s privacy is protected while also giving the community access to our information.
- Right to Information Act 2009 (Qld) (RTI Act) – allows you to apply for documents held by Queensland Government agencies
- Information Privacy Act 2009 (Qld) (IP Act) – includes privacy principles and allows you to apply for access and to request amendments to your personal information.
Read more about the RTI process on the Right to Information website.
Accessing health records
Your health records belong to the hospital or health centre that has them, but you can look at them or get a copy.
Before applying under the IP Act, check if your personal information is available through our administrative access process.
Read more about our administrative process and applying for your health records.
Right to Information process
Before you apply, check if the information is already on one of these Queensland Health websites.
- Disclosure logs – have information released under RTI requests, including details of current applications.
- Publication schemes – give details about our performance, spending and decisions.
- Openness and transparency index – has a list of other data you can download.
- Open data strategy – is how we share data openly.
If you can’t find the information you're looking for, contact our information access unit.
We can help you update your personal information, and:
- direct you to information that's already available
- give you copies of information that's already public.
Making a formal request
You can make a formal RTI request by either:
- filling in the online form on the Queensland Government’s Smart Service website
- downloading and filling in the RTI application form [PDF 208 KB].
If you're using the PDF form, email or post it to the hospital your request is about.
You'll need to pay an application fee and there may be other costs. We’ll let you know the cost when we get your application. Learn more about fees and charges on the Right to Information website.
After you make a request
We'll contact you if we can give you the information or need to discuss your application.
If you’re unhappy with our decision, you can apply to have it reviewed. You need to do this within 20 business days from the date on the letter telling you about our decision.
You can also ask the Information Commissioner to review our decision.
Contact us
You can contact our information access unit for help before you make a request.
Phone: 07 4885 7381
Email: mhhsiau@health.qld.gov.au
Post:
Information access unit
Mackay Hospital and Health Service
PO Box 5580
Mackay MC Qld 4741