Accessing your own medical records
Your health record is confidential and will not be given to anyone else unless you give your consent in writing. You can access your health record by request. For more information on your health record and personal information click here
To obtain the application form to get access to your medical records you can:
- Download it here
- Contact the Health Information Unit at Mackay Base Hospital or the hospital closest to your home
When seeking access to your health information, we will ask you to provide evidence of your identity, such as:
- Copy of a certificate or extract from a register of births
- Driver’s license
- If the applicant is a prisoner, a copy of the person’s identity card certified by a corrective services officer
You will need to provide a certified copy of these documents (certified by Justice of the Peace, Commissioner for Declarations or Solicitor). If you don’t have any of the listed documents, talk to your hospital about other accepted evidence of identity documents.
Lodge the application
You can either mail your application with the certified copy of your identity, or lodge it in person at the hospital closest to your home.
If your application cannot be processed through our usual administrative access process, it will generally be referred for processing under the Information Privacy Act 2009 (QLD).
Amending information in your medical records
If there is information in your health record that is incorrect or which you do not agree with, you can apply for it to be amended under the Information Privacy Act 2009. You will need to provide details of why the information may be inaccurate, incomplete, out of date or misleading.
To obtain the application form to amend your medical records you can:
- Download it here here Personal Information Amendment Application.
Accessing other people’s medical records
If you want to access a child’s or another person’s records and you do not have or are unable to obtain their consent, you will need to submit a Right to Information (RTI) application online. Alternatively, you can download the and submit it:
Mackay Base Hospital
Reception, A Block – Ground Floor
Phone (07) 4885 7381
Information Access Unit
Mackay Base Hospital
PO Box 5580, Mackay QLD MC 4741
Some fees and charges apply to RTI and IP applications.
If you are an agent acting on behalf of someone else (e.g. solicitors accessing information for their client), you may need to provide additional information with your application. This may include patient consent and evidence of your identity as their agent.
Our disclosure log provides documents released in response to information requests made under the Right to Information Act 2009, where they do not contain the applicant’s personal information, or are otherwise unsuitable for publication according to legislation.
Where documents have been determined suitable for release they are provided in Portable Document Format (PDF). If a copy of the information on our disclosure log is required in an alternate format, please contact us and we will endeavour to provide it to you in a more suitable format.
Please note that where the decision-making process to delete or redact information under section 78B has resulted in blank pages, they have not been included in the disclosure log.
· currently there are no disclosures logged for the Mackay Hospital and Health Service