Mackay Hospital and Health Service has received the tick of approval from the Australian Council of Health Care Standards.
The health service received the maximum four-year Certificate of Accreditation following a rigorous week-long visit by a team of surveyors.
Chief Executive Jo Whitehead said people could be reassured they were receiving first-class care at any of the health service’s facilities.
“These are rigorous standards that are recognised at a national level. Even though we are regional and rural hospitals, people can be reassured they are getting top-quality care,” Ms Whitehead said.
The Australian Council of Health Care Standards is an independent, not-for-profit organisation dedicated to improving quality in health care.
The health service had to meet 15 standards spanning areas such infection prevention, medication safety, clinical handover and blood product safety.
“Not only did we meet all of 15 standards, four areas were met with merit,” she said.
The Mackay Institute of Research and Innovation, workforce planning and management and improvement of energy and water use were highlighted as significant achievements.
A team of 10 assessors from around Australia visited hospitals and community health centres in Mackay, Sarina, Bowen, Proserpine, Dysart, Clermont and Moranbah.
“The process is that the assessors physically visit the facilities and at the same time we provide evidence to show how we are meeting the standards,” she said.
Ms Whitehead commended all involved, including consumers, for their contribution through the arduous assessment and evaluation process.
“This sends a clear message to the community that the Mackay Health Service’s management and staff are committed to excellence in healthcare with a strong and continuing focus on safety, quality and performance,” Ms Whitehead said.
Mackay HHS was also assessed against the National Standards of Mental Health Services and found to meet all standards.
“We are aware the community demands a high standard of healthcare and we are pleased and proud to report that the Mackay HHS has been recognised for meeting their expectation.”
The health service has previously received four-year accreditation.