The Mackay Hospital and Health Service (MHHS) is committed to partnering with patients and families to deliver a patient-centred model of care. Patient-centre care is grounded in mutually beneficial partnerships between patients, their families and carers.
Patient-Centred Care is defined as:
- Treating consumers, patients and their families and carers with dignity and respect
- Encouraging and supporting consumers, patients and their families and carers to participate in decision making
- Communicating and sharing information with consumers, patients and their families and carers
- Fostering collaboration with health professionals, consumers, patients and their families and carers about program and policy development and health service design, delivery and evaluation
Research shows that patient-centred care improves patient care experience and creates public value for services. When health professionals, managers, patients, families and carers work in partnership, the quality and safety of health care rises, costs decrease, healthcare worker satisfaction increases and patient care experience improves.
A patient-centred model of care is endorsed by the Australian Charter of Healthcare Rights, the Australian Safety and Quality Framework for Health Care, and the National Safety and Quality Health Service Standards.
- As part of this process, Mackay HHS has adopted the International Association of Public Participation (IAP2) Code of Ethics to guide the development, implementation and evaluation of our consumer and community engagement.
Find out more about IAP2 Information
- Health Consumers Queensland is the peak health consumer organisation representing the interests of Queensland Health consumers. Find out more about Health Consumers Queensland.
- Consumers Health Forum (CHF) of Australia is the peak organisation providing leadership in representing the interests of Australia healthcare consumers.
Find out more about Consumers Health Forum of Australia.