Promise to our consumers, carers and community
- Participation and partnership
Consumers and communities will be involved in decision making to plan, design, deliver, monitor and evaluate services.
Engagement is person-centred and values the needs of consumers, their families/carers and the community.
- Accessible and inclusive
The Mackay Hospital and Health Service (Mackay HHS) develops strategies to increase access and inclusion for people who are marginalised and experience poorer health outcomes.
Value the diversity of consumers and communities for example people with a disability, older persons, Aboriginal and Torres Strait Islander people, young people, people with a mental illness and people from culturally and linguistically diverse backgrounds.
- Mutual respect and value
Value consumers and community’s contribution to service planning, provision, monitoring and review.
Understand the needs of consumers and the community, and create processes to actively support engagement.
The Mackay HHS utilises the information and feedback gained through engagement to improve health policy, planning, and service delivery and design, and ensures that consumers and communities are provided with feedback about the changes their input has achieved.
- Continuous improvement
Evaluation improves future engagement through shared learnings.
This promise is endorsed by the Mackay Hospital and Health Board Chair and Mackay Hospital and Health Service Chief Executive.