What is the Consumer Advisory Partners?
The CAP comprises of consumers, carers and community members from diverse and hard-to-reach groups who access the services provided by the Mackay HHS.
The CAP provides a structured partnership between the HHS and the local community which the organisation serves. Members of the CAP provide advice, direction and guidance to the organisation on matters relating to safety and quality, patient experience and emerging health trends.
Members of the CAP regularly participate in activities which support:
- improving health literacy, which leads to better understanding of health issues and health services
- opportunities to positively provide input into local health service activities
- partnerships with healthcare providers and community groups, which therefore increases consumers awareness and knowledge about healthcare and the health service the community to feel empowered and have a greater sense of ‘ownership’ over services and their own health.
From time to time we may contact members of the CAP and invite them to participate in other committees and working groups at a local and state-level based on their interests or personal experiences. Participation in additional activities is optional.
Purpose of group
- The Consumer Advisory Partners (CAP) is the overarching consumer group for the Mackay HHS with its membership representing the geographical catchment area of the HHS as ‘one organisation’.
- To provide input into healthcare, based on experience, interests and personal experiences, from across the Mackay HHS catchment area; Mackay, Sarina, Whitsundays, Bowen, Collinsville, Glenden, Moranbah, Dysart, Middlemount and Clermont.
- Identify opportunities for Mackay HHS to improve the patient experience and strengthen connections with consumers and the local community.
- Identify emerging issues or trends in health and contribute to implementing service improvements.
About the Consumer Advisory Partners
The Mackay HHS Consumer Advisory Partners (CAP) was established in March 2016 to facilitate meaningful engagement between consumers, carers, the community and health care providers across the entire Mackay HHS.
There are 15 members on the group which meet monthly to review and provide input into service planning, design and delivery.
CAP provides consumers and the community with the mechanisms to participate in:
- Service planning and design – which informs priority setting and resource allocation
- Service delivery – which informs recommendations to improve patient flow, experience, quality and safety
- Service monitoring and evaluation – which informs the use of evaluation and performance data to identify and drive improvement
The group monitors the Mackay HHS
To view one of their many achievements, click here.
Our Consumer Advisory Partners
Dianne Barnett joined the CAP in July 2016. Dianne lives in Sarina and is now retired from a fruitful 46 years in healthcare, having held positions as a registered nurse, midwife and child health nurse. Between 1997 – 2012 Dianne was the Director of Nursing for Miles (QLD), Port Hedland (WA), Sarina (QLD) and Mackay District (QLD) hospitals. From 2003 – 2006 Dianne managed Mackay Community Health, and between 2008 – 2012 she was the Mackay Base Hospital Redevelopment Coordinator. Dianne currently works as a school chaplain and is an active Rotarian. She volunteers in her local community in schools and with people who are ageing in their homes.
Having worked in rural and remote healthcare, Dianne has an excellent knowledge of healthcare systems and hospitals, and holds a Master of Remote Health Practice and Remote Health Management. Throughout her career she has had a particular interest in Aboriginal and Torres Strait Islander health and has been committed to devoting her life to helping others.
Vivien Hanrahan joined the CAP in March 2017.Vivien lives in Mackay and is of Filipino heritage. Since 2000, Vivien has been involved with the not-for-profit, George Street Neighbourhood Centre as a volunteer with Good Beginnings Family Support Program.
She also offers support to migrants in the Mackay region through the World Café cultural sharing program. Since 2009, Vivien has been a member of the Zonta Club of Mackay, which seeks to advance the status of women worldwide. Through her experience and links with the Vocational Education and Training (VET) sector as a trainer and assessor, Vivien hopes to be a voice for the community of multicultural groups and disadvantaged people.
Philip Kemp joined the CAP in August 2016.
Philip lives in Mackay and is a descendant of the Yuibera Smith Family. Philip’s songline is: “I was born and raised in Yuibera country (Mackay), the birth place of my grandfather Mr Peter Smith a Yuibera man born within natural boundaries which
were identified by first nation people by the natural landscape. My Great-grandmother Jane Morris was a full blooded Aboriginal.”
Philip has had a long and varied career in public services in Queensland totalling 42 years of employment with government. This has included roles within the Department of Transport and Main Roads, Department of Water Resources, and the Mackay Community Development Employment Program.
Philip is dedicated to providing a voice for consumers and community members to help improve healthcare service delivery for the region. Philip also provides support to the Mackay HHS Aboriginal and Torres Strait Islander Health Unit.
Brad lives in Mackay and is keen to be involved in consumer issues relating to mental health services. Brad is hoping in the future to become a support worker for people with mental health concerns, and to use his lived experience to help others on their recovery journey.
Brian has retired after working for the Queensland Ambulance Service in Bowen for 45 years. He has been a member of the Lions club for more than 25 years and was a member of the fundraising committee for the oncology room at Bowen Hospital. Brian has been a Justice of the Peace for more than 25 years and is also involved with the Bowen Community Housing for people with a disability, a life member of the Endeavour Foundation and a proud volunteer at the Commonwealth Games and Spirit of ANZAC display in Mackay and Townsville. He also volunteers at the local RSL Club and the Bowen Historical Society Museum. Now he is retired Brian has time to give back to the community and is looking forward to continuing his association with the hospital.
Bianca Fewquandie joined the CAP in May 2019.
Bianca was motivated to join the Consumer Advisory Partners after hearing from another group member about their positive experience. She has a strong connection to the Aboriginal and Torres Strait Islander community through her work and personal connections. Bianca is involved in the Mackay Indigenous Rugby League Carnival each year and enjoys volunteering her time around the community with other events and projects. She has an interest in education, employment and training especially for young people. Bianca is looking forward to contributing in a positive way and offering a different cultural perspective to the group.
Rene lives in Moranbah and believes in finding local solutions to local problems. This is what motivates Rene to be involved in various community groups in Moranbah. He is a member of the mental health committee with a local organisation and a committee member for health and wellbeing group at his employment. Rene looks after his mind and body with various fitness and exercise programs, and he believes in feng shui and the power of visualisation.
Christine Marteene joined the CAP in May 2019.
Chris has been a member of CHANT Clermont Health Advisory Network Team for seven years and is the president of Monash Lodge Inc. She was also involved in the consumer committee for building new aged care accommodation in Clermont and has delivered meals on wheels to clients in the community. She has an ongoing interest in healthcare and has lived in Clermont for 48 years and is passionate about retaining and supporting local services.
Janet is a resident and business owner in Collinsville and is very passionate about the town and people in it. She is also involved with Collinsville Lions, Rodeo Association, Pit Pony Festival Committee, CQ Rescue fundraising and Collinsville Advisory Network. She believes that although they are a small town they deserve the same services as a big town such as healthcare.
Wendy lives in Proserpine and is a member of the Whitsunday Community Reference Group, a previous Board Member of Proserpine Golf Club and current Treasurer of the Veterans Golf Club. A graduate of The Australian Company Directors with a background in science and biology and experience in community consultation, public relations and marketing. Wendy is looking forward to contributing her skills and experience to bring about positive outcomes.