About the Consumer Advisory Partners
The Mackay HHS Consumer Advisory Partners (CAP) was established in March 2016 to facilitate meaningful engagement between consumers, carers, the community and health care providers across the entire Mackay HHS.
There are 16 members on the group which meet monthly to review and provide input into service planning, design and delivery.
CAP provides consumers and the community with the mechanisms to participate in:
- Service planning and design – which informs priority setting and resource allocation
- Service delivery – which informs recommendations to improve patient flow, experience, quality and safety
- Service monitoring and evaluation – which informs the use of evaluation and performance data to identify and drive improvement
The group monitors the Mackay HHS
To view one of their many achievements, click here.
Our Consumer Advisory Partners
Danny Baker joined the CAP in March 2016.
Along with being a retired electrician, Danny has more than 15 years’ experience working as a support worker for various community services across Mackay. Danny is passionate about connecting with people and giving back to the community.
He is an active community member and is involved with a number of community groups such as the Mackay Regional Mental Health Network, Mackay Advocacy Incorporated, Mackay Housing Interest Network, Mackay Homeless Outreach Partnership, Mackay Drop-In Centre, Men’s Shed and North Rugby League and Cricket associations.
Dianne Barnett joined the CAP in July 2016.
Dianne lives in Sarina and is now retired from a fruitful 46 years in healthcare, having held positions as a registered nurse, midwife and child health nurse. Between 1997 – 2012 Dianne was the Director of Nursing for Miles (QLD), Port Hedland (WA), Sarina (QLD) and Mackay District (QLD) hospitals. From 2003 – 2006 Dianne managed Mackay Community Health, and between 2008 – 2012 she was the Mackay Base Hospital Redevelopment Coordinator. Dianne currently works as a school chaplain and is an active Rotarian. She volunteers in her local community in schools and with people who are ageing in their homes.
Having worked in rural and remote healthcare, Dianne has an excellent knowledge of healthcare systems and hospitals, and holds a Master of Remote Health Practice and Remote Health Management. Throughout her career she has had a particular interest in Aboriginal and Torres Strait Islander health and has been committed to devoting her life to helping others.
David Conway joined the CAP in March 2016.
David lives in Mackay and is a volunteer presenter with the Spinal Education Awareness Team (SEAT) through Spinal Life Australia.
David has more than 16 years’ experience in healthcare advocacy and is an active community member. He has strong networks with Sporting Wheelies and Disabled Association, Mackay Advocacy Incorporated, Ideal Placements, Mackay Regional Council Access Committee, Regional Social Development Centre, and Mackay and Districts Spinal Injuries Association.
Having volunteered for various committees in the Mackay Region, David has a passion for helping and wants to be the voice for people who may not be able to represent themselves.
Vic Feldman joined the CAP in March 2017.
Vic is a retiree who moved to Cannonvale from Darwin in 2012. During Vic’s 38 years in the Northern Territory, Vic has been a senior ministerial advisor to the health minister. He managed both rural and urban regional health services and has spent 13 years of his employment as Deputy Ombudsman to the Northern Territory and Deputy Health and Community Services Complaints Commissioner.
The skills Vic has acquired throughout his career enables him to help to support the CAP with systems evaluation and improvement, workplace health and safety, and analysing consumer complaints data.
Vic is passionate about providing a voice for the community to help shape and deliver healthcare which meets the needs of the people across the region.
Vivien Hanrahan joined the CAP in March 2017.
Vivien lives in Mackay and is of Filipino heritage. Since 2000, Vivien has been involved with the not-for-profit, George Street Neighbourhood Centre as a volunteer with Good Beginnings Family Support Program. She also offers support to migrants in the Mackay region through the World Café cultural sharing program. Since 2009, Vivien has been a member of the Zonta Club of Mackay, which seeks to advance the status of women worldwide.
Through her experience and links with the Vocational Education and Training (VET) sector as a trainer and assessor, Vivien hopes to be a voice for the community of multicultural groups and disadvantaged people.
Philip Kemp joined the CAP in August 2016.
Philip lives in Mackay and is a descendant of the Yuibera Smith Family. Philip’s songline is: “I was born and raised in Yuibera country (Mackay), the birth place of my grandfather Mr. Peter Smith a Yuibera man born within natural boundaries which were identified by first nation people by the natural landscape. My Great-grandmother Jane Morris was a full blooded Aboriginal.”
Philip has had a long and varied career in public services in Queensland totalling 42 years of employment with government. This has included roles within the Department of Transport and Main Roads, Department of Water Resources, and the Mackay Community Development Employment Program.
Philip is dedicated to providing a voice for consumers and community members to help improve healthcare service delivery for the region. Philip also provides support to the Mackay HHS Aboriginal and Torres Strait Islander Health Unit.
John Kraft joined the CAP in March 2017.
John lives in Mackay and is a trained paramedic who worked as an ambulance officer for 15 years, five years which were as a superintendent.
John has also worked in the mining industry for nearly 10 years as a safety advisor, followed by 13 years’ employment with the Mackay Port Authority, 10 years of which he was their operations, safety and corporate risk manager.
John worked for a number of years as the operations manager for the not-for-profit incorporation Tri-Q, who provide employment and training opportunities for people with a disability and disadvantaged job seekers. He then worked as executive director of Incredable Ltd.
John holds diplomas in management, risk management, security and occupational health and safety, is a lead auditor for safety management and quality systems, and has a Certificate IV in training and assessment.
Frances McDonald joined the CAP in March 2017.
Frances McDonald lives in the Whitsundays and has been an active volunteer with a number of local associations over the past 20 years. As a Whitsunday resident for over 25 years and employed within the local community sector for over 11 years, Frances brings with her an extensive network of professional and personal community contacts. Frances has first-hand knowledge of the local healthcare system as both a consumer and a carer having accessed healthcare services from Townsville through to Mackay.
Frances is passionate about providing a voice for her local community to help improve access to quality healthcare services and support. Her particular interests are in bridging the gap between larger populated towns and communities and smaller, more remote locations, particularly in service availability and delivery.
Dannielle Nicol joined the CAP in March 2017.
Dannielle lives in Bowen and is committed to improving healthcare in the region. She has extensive experience as a pharmacy assistant and has also worked alongside emergency services as an auxiliary firefighter forQueensland Fire and Rescue Service.
Danielle is now working towards a career as a psychologist and is a member of the Motivation of Health Behaviours Lab at Central Queensland University. She is passionate about mental health and campaigns such as Shatter the Stigma, having her own lived experience of over ten years.
Along with furthering her education, Danielle is passionate about all aspects of health and fitness, with a love for taekwondo and adrenaline-based activities. She also enjoys spending time with her family.
Jenny Scott joined the CAP in March 2017.
Jenny lives in Mackay and works in aged care as a diversional therapist in nursing. In 2011 Jenny became a kidney donor to her daughter, subsequently volunteering with Mackay Kidney Support Network and the Donate for Life program. She is actively involved in volunteering in the wider community as well and is passionate about promoting health and wellbeing.
Jenny is an accredited Tai Chi instructor. She provides exercise programs to Aged Care and Prescare to support individuals with arthritis, diabetes and those with dementia, and helps educate those in need on fall prevention.
Along with playing ladies basketball, Jenny is also an enthusiastic member of the local Stingers Dragon Boat Club.
Pamela Viti-Tomarra joined the CAP in March 2017.
Pamela lives in Eton and is a retired social worker who identifies as being Aboriginal and a South Sea Islander. Since 2014 she has been the Churches of Christ Medical Santo-Vanuatu volunteer coordinator, assisting in the Australian South Sea Islander Community. Pamela worked as a project officer in Rockhampton providing cultural awareness training to Health Service staff in 22 Queensland hospitals.
Pamela has also worked in a number of community based roles including as a community development officer for Aboriginal, Torres Strait Islander and Australian South Sea Islander communities for Mackay Regional Council, a family services officer for the Department of Family Services, a project officer for families at George Street Neighbourhood Centre and a coordinator of the Social and Emotional Wellbeing unit in both Mackay and Northern Territory.
Beth Wallace joined the CAP in March 2017.
Beth lives in Mackay and is a dedicated volunteer and is actively involved as the Chronic Conditions Group Volunteer Coordinator, the Multiple Sclerosis (MS) Support Morning Group, was the founder and coordinator of the MS Coffee and Chat group, the Mackay Volunteer Coordinator for Charcot-Marie-Tooth Assn Aust Inc, the Mackay Regional Council Equitable Access Action Committee/Accessible Communities Action Plan Advisory Committee and is involved in the University of the Third Age (U3A) Mackay.
Beth’s personal experience with the healthcare system stems from an inherited neurological condition, Charcot-Marie-Tooth disorder. This provides her with a first-hand understanding of the needs and issues relating to people with disability in the community. Beth is keen to assist people living with chronic conditions by improving their healthcare and the quality of life for them, their families and others.
Debbie Lattimore commenced in her role as Consumer Consultant within the Division of Mental Health and AODS in October 2016.
Debbie has worked with the Mackay Hospital Health Service (MHHS) for 3.5 years in a variety of administration/management roles. She has a strong invested interest in Mental Health having a lived experience spanning nearly 30 years.
Within her current role, Debbie sits on the Senior Management Team and actively promotes consumer and carer participation and provides a ‘consumer perspective’ to the Mental Health Service holistically, ensuring each stage of planning, service delivery and evaluation is recovery oriented and consumer/carer lead.
Debbie is passionate about improving the overall experience of mental health consumers and carers who utilise services across the entire HHS and attitudes relating to mental health in a hope to reduce and eventually eliminate mental health stigma across the MHHS.
She is a member of the Mackay Regional Mental Health Network and is actively involved with Mental Illness Fellowship North QLD (MIFNQ) and Horizon Clubhouse.
Department of Aboriginal and Torres Strait Islander Partnerships (DATSIP)
Rhiannon Minniecon has been a member of the CAP since March 2016 participating as a consumer representative connecting the CAP with the community. With Rhiannon’s recent appointment as the Manager of the Mackay Service Centre for the Department of Aboriginal and Torres Strait Islander Partnerships (DATSIP), Rhiannon now participates on the CAP as a conduit and a representative of her new role with the DATSIP.
Rhiannon has 12 years’ experience in the employment and community services industries. Having delivered services to support the Aboriginal and Torres Strait Islander communities, people with disabilities, long term unemployed, new arrivals and people from disadvantaged backgrounds with low levels of education, she offers insights into some of the harder to reach areas of the community.
She is actively involved in the Mackay Australian South Sea Islander Community and is a member of the advisory board for the Horizon Clubhouse (Mental Illness Fellowship North Queensland) and member of the Regional Arts Development Fund committee. In a voluntary capacity, Rhiannon delivers employment workshops for migrants to assist them with finding employment opportunities in the Mackay Region.
Rhiannon is passionate about providing a voice for people from disadvantaged communities, with a particular interest in representing the Aboriginal, Torres Strait Islander and Australian South Sea Islander communities. She also has a Bachelor of Arts in Human Services, Diploma in Management and a Certificate IV in Training and Assessment.
Northern Queensland Primary Health Network (NQPHN)
Karin Barron, General Manager (Mackay), participates on the Consumer Advisory Partners (CAP) as a representative of Northern Queensland Primary Health Network (NQPHN).
NQPHN is an independent, not-for-profit organisation funded by the Australian Government to commission services to meet the health needs and priorities of our region. Primary health care is recognised as the most effective way to keep communities and individuals healthy and well. Our purpose is to ensure people of northern Queensland access primary health care services that respond to their individual and community needs, and are relevant to their culture, informed by evidence, and delivered by an appropriately skilled, well-integrated workforce.
Participation on the CAP allows us to hear directly from our community about what their needs are and how we can better meet their needs. It also supports us in working towards our vision of helping northern Queenslanders live happier, healthier, longer lives.
Mackay Regional Council
Bridget Mather, Director Community and Client Services participates on the Consumer Advisory Partners (CAP) as a representative of the Mackay Regional Council (MRC).
Mackay Regional Council has a responsibility to take a leadership and advocacy role in the overall health and wellbeing of our local community.
The contribution is not just through the allocation of resources or providing services, but everything council does has the potential to influence the health and wellbeing of the community.
It is a privilege to be a Consumer Advisory Partner to help achieve the vision of a healthy community.
Council strongly supports the development and implementation of actions that will make a real difference to the health and wellbeing of local residents.
A collaborative effort is vital as results can only be achieved by working together in partnership with other stakeholders and key industries.