The Mackay Hospital and Health Service supports the Queensland Government’s Right to Information (RTI) scheme.
The RTI process is designed to provide access to information held by the Government, unless it is contrary to the public interest.
You can apply to access information from Mackay Hospital & Health Service under the following legislation:
- the Right to Information Act 2009 (Qld) (RTI Act) allows you to apply for access to documents held by Mackay Hospital and Health Service
- the Information Privacy Act 2009 (Qld) (IP Act) details privacy principles and allows you to apply for access and amendment of personal information.
Before you apply
In many cases you will be able to access the information you are seeking without using the RTI process.
Before submitting an RTI application, we recommend:
- searching online – search our website or view our disclosure log or search our publication scheme to see if the information is already available online
- contacting us—one of our RTI officers may be able to help you find the information.
If you have been a patient at a Mackay Hospital and Health facility or service, you may be able to apply to access your own medical record without using the RTI/IP process.
Right of review
If you are dissatisfied with the Mackay Hospital and Health Service’s decision on your access application, you can apply to have that decision reviewed.
An application to have a decision internally reviewed must be made within 20 business days of the date of the letter communicating that decision. Please contact us for more information.
You can also apply to have our decision reviewed by the Information Commissioner.